Google PPC customer service

Anyone else here find that when calling the Google ppc team it's like
calling a government department?

1. Once connected you are asked to enter your CustomerID ...(WHY!!?!?)
2. You wait.........A foreigner answers the phone and asks for your
CustomerID and says they will transfer you to an English speaking
representative.
3. You wait......A thick Irish accent greets you and asks for your
CustomerID ...(WHY!!?!)
4. You explain that you were expecting a call back yesterday that you are
still waiting to receive, you reiterate yesterdays problem, they say they
will call you back ....they don't.

On top of that some of the reasons given for Ads not appearing are
ridiculous and show that they haven't even bothered to look at the
campaign...(why did they need my CustomerID three times?)

It still amazes me that companies with cutting edge products are so inept at
dealing with run of the mill customer enquiries.

Angry from Kent. (grr)

Angry from Kent. (grr)

Dont get me started on Google PPC - its a fecking joke.

G wrote:

Angry from Kent. (grr)

Dont get me started on Google PPC - its a fecking joke.

Honestly, guys: is it any different with ANY large size company you ever
call? If you think Google is bad, call Verizon or other Bell Co, your
insurance company, your energy company, your PC distributor tech support,
any big name out there. Everybody is severely understaffed, especially the
back of the house. I am not endorsing it, just saying that on the grand
scheme of things Google is at the same level of support as anyone else.

Sincerely,
Dmitri
http://www.1-script.com/install/
Check out my CGI scripts installation offer
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On Tue, 19 Apr 2005 18:18:48 GMT, info_at_1-script_dot_com (AT) foo (DOT) com
(www.1-script.com) wrote:

G wrote:

Angry from Kent. (grr)



Dont get me started on Google PPC - its a fecking joke.

Honestly, guys: is it any different with ANY large size company you ever
call? If you think Google is bad, call Verizon or other Bell Co, your
insurance company, your energy company, your PC distributor tech support,
any big name out there. Everybody is severely understaffed, especially the
back of the house. I am not endorsing it, just saying that on the grand
scheme of things Google is at the same level of support as anyone else.

Sincerely,
Dmitri
http://www.1-script.com/install/
Check out my CGI scripts installation offer

Quite agree... they're all understaffed because most of them are' in
the sales department' picking up the phones to new customers within
seconds. The problem seems to be that you're buggered once you become
a customer.
Tin

On Tue, 19 Apr 2005 11:56:34 GMT, "Paul H" <nospam (AT) nospam (DOT) com> wrote:

Anyone else here find that when calling the Google ppc team it's like
calling a government department?

TG I've never tried calling them.

Their emails ranger from helpful "ie wish I had found that on their
site" stuff to infuriating.

An infuriating one: I ran an ad that needed "low prices," "low fees"
or something like that.

Because the ads are so short, I used "$" -- like filling in a
crossword puzzle.

I got 17 clicks per zillion impressions.

They made me change it to "cash" or "fees" ("prices" wouldn't fit) and
my clicks plummeted to 3 again per zillion impressions. SAme number of
impressions for both variations.

And they wouldn't budge on it. No "$" ever.

Arggh.

http://www.copy-writer.us