email for a non-moron at Google

I emailed Google with a comment about ad-words and got an utterly
irrelevant response from a moron who had clearly not read the original
mail.

I would be grateful for the contact details of a person with some
semblance of a brain if such exists.

--

I emailed Google with a comment about ad-words and got an utterly
irrelevant response from a moron who had clearly not read the original
mail.

coudl it be that a robot answered your email after scanning your mail?

On Tue, 16 Sep 2003 18:13:23 +0100, "Brothermark"
<yonnermark (AT) hotmail (DOT) com> wrote:

I emailed Google with a comment about ad-words and got an utterly
irrelevant response from a moron who had clearly not read the original
mail.

coudl it be that a robot answered your email after scanning your mail?

It could be - do they have a robot called Ron?

I would guess it's a wage slave paid by the number of queries handled
and without any quality control.

I think anyone using robot response systems SHOULD acknowledge that
fact (and maybe offer a non-robot escalation route).

--

coudl it be that a robot answered your email after scanning your mail?

It could be - do they have a robot called Ron?

I've had auto-responses from named people before so it could be a robot.
Was it quite blurby? Can you post the text?

On Wed, 17 Sep 2003 00:30:06 +0100, "Brothermark"
<yonnermark (AT) hotmail (DOT) com> wrote:

coudl it be that a robot answered your email after scanning your mail?

It could be - do they have a robot called Ron?

I've had auto-responses from named people before so it could be a robot.
Was it quite blurby? Can you post the text?

yes:
here it is -----
Hello Rob,

Thank you for your email.

As noted in our advertising terms and conditions, Google reserves the
right to exercise editorial discretion when it comes to the
advertising we
accept on our site.

However, Google believes strongly in freedom of expression. We
therefore
offer broad access to content across the web without censoring
results.
Please note that the decisions we make concerning advertising in no
way
affect the search results we deliver.

I understand that you saw an inappropriate advertisement on a Google
results page. The advertisement you saw was generated through the
AdWords
program, which is designed to give thousands of small business owners
the
power to quickly and efficiently generate traffic to their sites. The
ads
they create run on our site immediately.

Our editorial staff reviews all ads to make sure that they are
appropriate
for our site. Since we show ads immediately, there is often a short
period
of time when the ad is running before being reviewed and approved by
Google AdWords Specialists. Please note that we try to keep this lag
as
short as possible.

Unfortunately, it seems you saw the advertisement before we had a
chance
to review it.

Please accept our apologies. We thank you for your patience and
continuing
support.

Please feel free to email us at adwords-support (AT) google (DOT) com if you have
additional questions or concerns.

We look forward to providing you with the most effective advertising
available.

---------ends

(It was from "Bobby" not "Ron")

The issue I was raising was that an ad I had posted on behalf of a
client had been removed on the grounds that it included an
"unacceptable word" whereas several other google ads running both
before and after my submission contained the same word. As a result
he is losing business to his competitors.

"Bobby" has evidently decided that I am complaining about the other
ads. (but whereas mine was removed within 6 hours, theirs remain
online).

Yes maybe Bobby is a robot - how do I contact his master?


--

Yes maybe Bobby is a robot - how do I contact his master?

I think he is too.
Send another email but this time spell everything horribly wrong so that
robot can't pick up on anything.
Be careful not to use keywords that relate to google's services.

For ad-words, try saying advert-wordz or something.
Of course, if the robot doesn't reply, it may just go straight to the trash
can.

you could try posting on www.webmasterworld.com in the google forum. A
google employee posts fairly regularly there.

mark