PDF files not working

Hi. I have links to pdf files on a site. The pdf files are ftp'd with the site.
I have had comments that some people cannot open the pdf file and get an error
message, while others have had no problems. I have the file coming up on a
_blank page. Is there something I should add to correct this problem for
visitors. Thanks

..oO(shirley11)

Hi. I have links to pdf files on a site. The pdf files are ftp'd with the site.
I have had comments that some people cannot open the pdf file and get an error
message

What error message?

while others have had no problems. I have the file coming up on a
_blank page.

Don't do that! Just link to them _without_ a 'target' attribute.

Is there something I should add to correct this problem for
visitors.

You should post a URL.

Usually you just have to do (or make sure) two things:

1) Link to the file.
2) Make sure the server delivers the file with the correct content-type.
For PDFs it should be 'application/pdf'.

Micha

I have seen this problem many times. You probably need to redo your PDFs to
make them compatible with older versions. People who don't have the most recent
Acrobat Reader (and they are legion) will not be able to access PDFs saved
without backwards compatibility. I believe you can set compatibility in your
distiller job options. If you don't wish to redo your PDFs you can specify what
version of Acrobat Reader the user needs and provide a button to download the
latest version. Keep in mind that people may be reluctant to upgrade for many
reasons. Hope this helps