Adobe - efficient????

Ok

This is a rant and rave at Adobe concept of customer relations!

I've been with them since v3! I lost my cs3 dvd Ok my problem-

So I phoned Uk customer service and paid my £29, only to receive aweek later
A DVD not in English.

Called customer service last wednesday and was told "our fault we sent you
an Italian version, I'll get one shipped ASAP". I asked for a download link
so I could do some work and was told "NO"

It's now six days later and I've heard nothing, zero, zilch.

Just spoken to Customer Service who "think it might be shipped today or
tomorrow as it has not yet been authorised.

Has anyone tried expressions ;-) Ah! thats MS customer service will beevn
worse. How about I buy a newcopy of CS3 and then claim a refund?

I'd just love to speak to someone in authority

Ok rant over

Ian

No one here in authority, just fellow users.

But I know what you mean about Adobe. My work is waiting for version 2 of
Expression Web to evaluate and if all goes well, we'll no longer be
upgrading.

No one here in authority, just fellow users.

But I know what you mean about Adobe. My work is waiting for version 2 of
Expression Web to evaluate and if all goes well, we'll no longer be
upgrading.

But I know what you mean about Adobe. My work is waiting for version 2 of
Expression Web to evaluate and if all goes well, we'll no longer be
upgrading.

If only MS support was any better. ;o)

-Darrel

But I know what you mean about Adobe. My work is waiting for version 2 of
Expression Web to evaluate and if all goes well, we'll no longer be
upgrading.

If only MS support was any better. ;o)

-Darrel

Just spoken to Customer Service who "think it might be shipped today or
tomorrow as it has not yet been authorised.

This is where BitTorrent begins to make sense...

Has anyone tried expressions ;-) Ah! thats MS customer service will beevn
worse. How about I buy a newcopy of CS3 and then claim a refund?

Yea, I wouldn't call MS any better than Adobe on the support front.

I'd just love to speak to someone in authority

You can't. They're hidden away in their gated communities busily cashing in
their stock options.

-Darrel

Just spoken to Customer Service who "think it might be shipped today or
tomorrow as it has not yet been authorised.

This is where BitTorrent begins to make sense...

Has anyone tried expressions ;-) Ah! thats MS customer service will beevn
worse. How about I buy a newcopy of CS3 and then claim a refund?

Yea, I wouldn't call MS any better than Adobe on the support front.

I'd just love to speak to someone in authority

You can't. They're hidden away in their gated communities busily cashing in
their stock options.

-Darrel

You can't. They're hidden away in their gated communities busily cashing
in their stock options.

That's hyperbole, offensive, and unwarranted. But perhaps that was your
intention....

--
Murray --- ICQ 71997575
Adobe Community Expert
(If you *MUST* email me, don't LAUGH when you do so!)
==================
http://www.projectseven.com/go - DW FAQs, Tutorials & Resources
http://www.dwfaq.com - DW FAQs, Tutorials & Resources
==================


"darrel" <notreal (AT) nowhere (DOT) com> wrote

Just spoken to Customer Service who "think it might be shipped today or
tomorrow as it has not yet been authorised.

This is where BitTorrent begins to make sense...

Has anyone tried expressions ;-) Ah! thats MS customer service will beevn
worse. How about I buy a newcopy of CS3 and then claim a refund?

Yea, I wouldn't call MS any better than Adobe on the support front.

I'd just love to speak to someone in authority

You can't. They're hidden away in their gated communities busily cashing
in their stock options.

-Darrel

You can't. They're hidden away in their gated communities busily cashing
in their stock options.

That's hyperbole, offensive, and unwarranted. But perhaps that was your
intention....

--
Murray --- ICQ 71997575
Adobe Community Expert
(If you *MUST* email me, don't LAUGH when you do so!)
==================
http://www.projectseven.com/go - DW FAQs, Tutorials & Resources
http://www.dwfaq.com - DW FAQs, Tutorials & Resources
==================


"darrel" <notreal (AT) nowhere (DOT) com> wrote

Just spoken to Customer Service who "think it might be shipped today or
tomorrow as it has not yet been authorised.

This is where BitTorrent begins to make sense...

Has anyone tried expressions ;-) Ah! thats MS customer service will beevn
worse. How about I buy a newcopy of CS3 and then claim a refund?

Yea, I wouldn't call MS any better than Adobe on the support front.

I'd just love to speak to someone in authority

You can't. They're hidden away in their gated communities busily cashing
in their stock options.

-Darrel

That's hyperbole, offensive, and unwarranted.

I know you like to stick up for Adobe, Murray. But if you've ever really had
do deal with their support, you'd know it's not hyperbole for a lot of us.

The last time I had to deal with Adobe's support is when purchasing a Font
turned into a 4 day marathon of phone calls and emails back and forth with
them. I avoid them now.

Alas, I still have to deal with MS support, which is horrific and expensive.

I won't get into recent Qwest support issues I've had to deal with...

It's sad (though appreciated) that end-users are the ones that can provide
the best support for each other.

-Darrel