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  #1  
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jhuebner
 
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Default computer will not display web site. - 11-05-2004 , 10:52 PM






We have created a web site for Mancino's Corporation located at:
www.mancinospizza.org

on all the computers that I have and other computers that customers have the
web site displays and works with no problems. However, I have one Mancino's
owner whos computer will not display this web site. All that he sees for this
web site is the table layout and X's in each cell of the table. The .jpg and
..gif pictures for this web site will not load on this computer. Now here is
where it gets interesting, on this persons computer this problem of loading the
graphics only occurs with this web site. He has no problems with any other web
sites. I am stumped on this. Can anyone provide information on what may be
causing this.
To give you more information. This person is running Win98, and IE6. I have
verified that he does not have IE6 set to block my site, I have had him delete
cookies, delete files (also all offline content) within IE6. Also within IE6 I
made sure that in the advanced options section that he has the "Show pictures"
checked. But like I said, this web site is the only one that he has this
problem with. All other web sites on the internet display fine on his computer.
Please provide any feedback.
Thanks
Joel




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  #2  
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Murray *TMM*
 
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Default Re: computer will not display web site. - 11-06-2004 , 07:05 AM






Here's the problem - you're in a red state! 8)

Just kidding.

What Antivirus/Firewall is this person using?

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"jhuebner" <webforumsuser (AT) macromedia (DOT) com> wrote

Quote:
We have created a web site for Mancino's Corporation located at:
www.mancinospizza.org

on all the computers that I have and other computers that customers have
the
web site displays and works with no problems. However, I have one
Mancino's
owner whos computer will not display this web site. All that he sees for
this
web site is the table layout and X's in each cell of the table. The .jpg
and
.gif pictures for this web site will not load on this computer. Now here
is
where it gets interesting, on this persons computer this problem of
loading the
graphics only occurs with this web site. He has no problems with any
other web
sites. I am stumped on this. Can anyone provide information on what may
be
causing this.
To give you more information. This person is running Win98, and IE6. I
have
verified that he does not have IE6 set to block my site, I have had him
delete
cookies, delete files (also all offline content) within IE6. Also within
IE6 I
made sure that in the advanced options section that he has the "Show
pictures"
checked. But like I said, this web site is the only one that he has this
problem with. All other web sites on the internet display fine on his
computer.
Please provide any feedback.
Thanks
Joel






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  #3  
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jhuebner
 
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Default Re: computer will not display web site. - 11-06-2004 , 09:32 AM



The person is using no firewall (software or hardware), and is using Norton
antivirus for antivirus protection.

Also some additional info, the web site went live (uploaded to the server) on
the internet about a month ago, he has never been able to download the web
site. He has not made any changes to his internet connection or his computer
before or after the site went live. He can view the web site fine on his home
computer but the computer he has at the Mancino's store will not allow the jpg
or gif pictures to download. Like I said he can view every page on the
internet fine with no problems but this site will not download the jpg or gif
files.

Joel:confused;


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  #4  
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jhuebner
 
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Default Re: computer will not display web site. - 11-06-2004 , 09:36 AM



One other piece of information, I had him shut down his Norton Antivirus to see if that corrected the problem. I did not.

Joel:confused;

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  #5  
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Murray *TMM*
 
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Default Re: computer will not display web site. - 11-06-2004 , 11:51 AM



I am suspicious of this. Norton is almost certainly the culprit.

--
Murray --- ICQ 71997575
Team Macromedia Volunteer for Dreamweaver
(If you *MUST* email me, don't LAUGH when you do so!)
==================
http://www.dreamweavermx-templates.com - Template Triage!
http://www.projectseven.com/go - DW FAQs, Tutorials & Resources
http://www.dwfaq.com - DW FAQs, Tutorials & Resources
http://www.macromedia.com/support/search/ - Macromedia (MM) Technotes
==================

"jhuebner" <webforumsuser (AT) macromedia (DOT) com> wrote

Quote:
One other piece of information, I had him shut down his Norton Antivirus
to see if that corrected the problem. I did not.

Joel:confused;



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  #6  
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jhuebner
 
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Default Re: computer will not display web site. - 11-06-2004 , 01:21 PM



Is there anything that I did in particular within the design of the web site
that, if Norton is the problem, would prevent the jpg and gif files from
downloading?

How would www.mancinospizza.org be different in design that other web sites?

Joel:confused;


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  #7  
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Murray *TMM*
 
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Default Re: computer will not display web site. - 11-07-2004 , 04:16 PM



Tell me again - is it ALL images? Or is it just selected ones?

--
Murray --- ICQ 71997575
Team Macromedia Volunteer for Dreamweaver
(If you *MUST* email me, don't LAUGH when you do so!)
==================
http://www.dreamweavermx-templates.com - Template Triage!
http://www.projectseven.com/go - DW FAQs, Tutorials & Resources
http://www.dwfaq.com - DW FAQs, Tutorials & Resources
http://www.macromedia.com/support/search/ - Macromedia (MM) Technotes
==================

"jhuebner" <webforumsuser (AT) macromedia (DOT) com> wrote

Quote:
Is there anything that I did in particular within the design of the web
site
that, if Norton is the problem, would prevent the jpg and gif files from
downloading?

How would www.mancinospizza.org be different in design that other web
sites?

Joel:confused;




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  #8  
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jhuebner
 
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Default Re: computer will not display web site. - 11-16-2004 , 08:10 PM



According to the customer it is all images. The homepage is mainly a table
with all jpg or gif pictures used to build the page. All that they see is the
table outline with red X's in each cell.

They see the same thing on the following pages.

Joel


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  #9  
Old   
Murray *TMM*
 
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Default Re: computer will not display web site. - 11-16-2004 , 08:33 PM



What is their antivirus?

--
Murray --- ICQ 71997575
Team Macromedia Volunteer for Dreamweaver
(If you *MUST* email me, don't LAUGH when you do so!)
==================
http://www.dreamweavermx-templates.com - Template Triage!
http://www.projectseven.com/go - DW FAQs, Tutorials & Resources
http://www.dwfaq.com - DW FAQs, Tutorials & Resources
http://www.macromedia.com/support/search/ - Macromedia (MM) Technotes
==================

"jhuebner" <webforumsuser (AT) macromedia (DOT) com> wrote

Quote:
According to the customer it is all images. The homepage is mainly a
table
with all jpg or gif pictures used to build the page. All that they see is
the
table outline with red X's in each cell.

They see the same thing on the following pages.

Joel




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  #10  
Old   
Mad Dog
 
Posts: n/a

Default Re: computer will not display web site. - 11-16-2004 , 08:42 PM



Can I guess? Huh? Huh? Please? Call on me.......


Murray *TMM* wrote:
Quote:
What is their antivirus?


"jhuebner" <webforumsuser (AT) macromedia (DOT) com> wrote in message
news:cne8dt$oue$1 (AT) forums (DOT) macromedia.com...
According to the customer it is all images. The homepage is mainly a
table
with all jpg or gif pictures used to build the page. All that they
see is the
table outline with red X's in each cell.

They see the same thing on the following pages.

Joel



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