client can't see page...URgent help needed

but everyone else can. Is there any other reason than issues with their
ISP
that could be causing this?

Did you change hosts recently? It just sounds like a DNS issue on his
end...his ISP just isn't pointing at the right server.

-Darrel

they get a 404 error

or...they might have proxy issues on their end as well...

-Darrel

On 14 Jul 2004 in macromedia.dreamweaver, msa wrote:

client can't see page:

www.atricure.com/sales.php

but everyone else can. Is there any other reason than issues with
their ISP that could be causing this?

they CAN see the rest of the site....just not all the files i
uploaded today.

they get a 404 error

That's the only .php page I see in a siteful of .htm pages. Maybe the
client is running some kind of 'security' software which doesn't
recognize phps and is blocking them?

--
Joe Makowiec
http://makowiec.net/
Email: http://makowiec.net/email.php

On 14 Jul 2004 in macromedia.dreamweaver, msa wrote:

i have a htm version up and they can't see that either...

Are they using IE? Have them try two things:
- Surf to the page, then do a Ctrl^R - that does a forced refresh
- Blow cache (Tools>Internet Options; "Delete Files" button) Sometimes
IE's cache gets too full, and it balks at showing pages.

--
Joe Makowiec
http://makowiec.net/
Email: http://makowiec.net/email.php

Are you talking about the brochures? Just to let you know, I get a 401 error too. I know you said everyone else can see them but..

client can't see page:

www.atricure.com/sales.php

but everyone else can. Is there any other reason than issues with their ISP
that could be causing this?

they CAN see the rest of the site....just not all the files i uploaded
today.

they get a 404 error

gracias!!!

On 7/14/04 2:58 PM, in article cd3vsa$lvd$1 (AT) forums (DOT) macromedia.com, "msa"
<melissa (AT) maddesignusa (DOT) com> wrote:

client can't see page:

www.atricure.com/sales.php

but everyone else can. Is there any other reason than issues with their ISP
that could be causing this?

they CAN see the rest of the site....just not all the files i uploaded
today.

they get a 404 error

gracias!!!

My first thought is cache. Have them clear cache on their browser.

My next thought is that some servers don't like one or the other extension
(html vs. htm).

Next, check permissions of the files that you uploaded.

Finally, check with the ISP and see if you can get an IP address, instead of
a domain name, to use for a day or so. The DNS data should have been updated
by now, but who knows. It might be worth a try.

John Gaver
Action America
(forget everything to contact me direct)

Microsoft: (n) Job security for IT consultants.

i have a htm version up and they can't see that either...

"Joe Makowiec" <makowiec (AT) invalid (DOT) invalid> wrote

On 14 Jul 2004 in macromedia.dreamweaver, msa wrote:

client can't see page:

www.atricure.com/sales.php

but everyone else can. Is there any other reason than issues with
their ISP that could be causing this?

they CAN see the rest of the site....just not all the files i
uploaded today.

they get a 404 error

That's the only .php page I see in a siteful of .htm pages. Maybe the
client is running some kind of 'security' software which doesn't
recognize phps and is blocking them?

--
Joe Makowiec
http://makowiec.net/
Email: http://makowiec.net/email.php

appears to be DNS issue.....we did just move it, but it was over a week ago.

alrighty. thanks!!


"msa" <melissa (AT) maddesignusa (DOT) com> wrote

ps.....old site, done 4 years ago. i know the code is not up to
snuff......


"msa" <melissa (AT) maddesignusa (DOT) com> wrote in message
news:cd3vsa$lvd$1 (AT) forums (DOT) macromedia.com...
client can't see page:

www.atricure.com/sales.php

but everyone else can. Is there any other reason than issues with their
ISP
that could be causing this?

they CAN see the rest of the site....just not all the files i uploaded
today.

they get a 404 error

gracias!!!

I suspect with the recent DNS move either their ISP is slow on the uptake,
or they're using a proxy server and caching and it hasn't picked up the new
pages yet. Only their ISP can tell for sure....


msa wrote:

client can't see page:

www.atricure.com/sales.php

but everyone else can. Is there any other reason than issues with
their ISP that could be causing this?

they CAN see the rest of the site....just not all the files i uploaded
today.

they get a 404 error

gracias!!!