Is anyone alive at Macromedia?

Hi,

I can't connect to my html srever since I have updated my Dreamweaver 3 to
DM8. This mean I have to manually sftp my files.

I posted 2 messages about my problem in this forum and submit a form at the
Macromedia support page. Results: NEVER received any response from Macromedia.
What am I expected to do? Uninstall DM8 and ask for my money back???

I think this is the first time I asked support to a s/w company and got not a
single reply.

regards

I'll see if I can escalate it. What is your trouble ticket number?

Have you been through this troubleshooting guide?

http://www.macromedia.com/cfusion/knowledgebase/index.cfm?id=tn_14834

Also, here's a tool that might help you -

http://www.macromedia.com/cfusion/knowledgebase/index.cfm?id=tn_19012


--
Murray --- ICQ 71997575
Team Macromedia Volunteer for Dreamweaver
(If you *MUST* email me, don't LAUGH when you do so!)
==================
http://www.dreamweavermx-templates.com - Template Triage!
http://www.projectseven.com/go - DW FAQs, Tutorials & Resources
http://www.dwfaq.com - DW FAQs, Tutorials & Resources
http://www.macromedia.com/support/search/ - Macromedia (MM) Technotes
==================


"pcalisse" <webforumsuser (AT) macromedia (DOT) com> wrote

Hi,

I can't connect to my html srever since I have updated my Dreamweaver 3 to
DM8. This mean I have to manually sftp my files.

I posted 2 messages about my problem in this forum and submit a form at
the
Macromedia support page. Results: NEVER received any response from
Macromedia.
What am I expected to do? Uninstall DM8 and ask for my money back???

I think this is the first time I asked support to a s/w company and got
not a
single reply.

regards

Hi,

Thanks for your reply. It is quite crucial for me to find a solution to this
problem asap and to get your attention is of great help.

Originally posted by: Newsgroup User
I'll see if I can escalate it. What is your trouble ticket number?

Unfortunately I didn't find the any track of it.

Have you been through this troubleshooting guide?

http://www.macromedia.com/support/search/ - Macromedia (MM) Technotes
==================

"pcalisse" <webforumsuser (AT) macromedia (DOT) com> wrote

Hi,

I can't connect to my html srever since I have updated my Dreamweaver 3 to
DM8. This mean I have to manually sftp my files.

I posted 2 messages about my problem in this forum and submit a form at
the
Macromedia support page. Results: NEVER received any response from
Macromedia.
What am I expected to do? Uninstall DM8 and ask for my money back???

I think this is the first time I asked support to a s/w company and got
not a
single reply.

regards

Did you read the link to the FTP troubleshooting guide that I posted?

Have you enabled Passive FTP for the remote server's definition in DW?

--
Murray --- ICQ 71997575
Team Macromedia Volunteer for Dreamweaver
(If you *MUST* email me, don't LAUGH when you do so!)
==================
http://www.dreamweavermx-templates.com - Template Triage!
http://www.projectseven.com/go - DW FAQs, Tutorials & Resources
http://www.dwfaq.com - DW FAQs, Tutorials & Resources
http://www.macromedia.com/support/search/ - Macromedia (MM) Technotes
==================


"pcalisse" <webforumsuser (AT) macromedia (DOT) com> wrote

Hi,

Thanks for your reply. It is quite crucial for me to find a solution to
this
problem asap and to get your attention is of great help.

Originally posted by: Newsgroup User
I'll see if I can escalate it. What is your trouble ticket number?

Unfortunately I didn't find the any track of it.

Have you been through this troubleshooting guide?

http://www.macromedia.com/support/search/ - Macromedia (MM) Technotes
==================


"pcalisse" <webforumsuser (AT) macromedia (DOT) com> wrote in message
newsksgl9$ftd$1 (AT) forums (DOT) macromedia.com...
Hi,

I can't connect to my html srever since I have updated my Dreamweaver 3
to
DM8. This mean I have to manually sftp my files.

I posted 2 messages about my problem in this forum and submit a form at
the
Macromedia support page. Results: NEVER received any response from
Macromedia.
What am I expected to do? Uninstall DM8 and ask for my money back???

I think this is the first time I asked support to a s/w company and got
not a
single reply.

regards

Originally posted by: Newsgroup User
Did you read the link to the FTP troubleshooting guide that I posted?

As I said, it didn't help very much till now. I'm running through it as it is
quite long. BTW, most of the document you mention is oriented to ftp
connection, not to sftp.

I will report what I wrote in my earlier post
http://www.macromedia.com/cfusion/webforums/forum/messageview.cfm?catid=189&thre
adid=1077173&highlight_key=y

A few days ago I started using DW 8, after several years of successfull use of
DW 3. The reason I updated is mainly because of the sftp option of the more
recent versions.

Unfortunately, I experienced since the beginning an "ftp error" when I try to
connect or test the connection. Also the "test connection" button gives me the
same error.

I use sftp connection to connect to my server.
I checked/unchecked all the boxes (use passive ftp etc.) I found with no
success.
I can connect to the same site using CoreFTP, a freeware for ftp connection
I can connect to another site using the same DW8 on the same computer (running
XP).
I switched off the firewall (Zonealarm) on the client.
I switched off the firewall on the server (suse 9.2, Apache 2.x).
My Windows firewall is always off.
I have Norton Antivirus and I don't want to qui it for safety reason. BTW I do
not understand why the connection should work with a server but not with
another when Norton is on.

Have you enabled Passive FTP for the remote server's definition in DW?

This suggestion is reported almost everywhere. However, I think that any user
that got into this problem immediately try to check and uncheck all the buttons
he found, including the Passive FTP.

Thanks and regards,
--
Murray --- ICQ 71997575
Team Macromedia Volunteer for Dreamweaver
(If you *MUST* email me, don't LAUGH when you do so!)
==================
http://www.macromedia.com/support/search/ - Macromedia (MM) Technotes

==================


"pcalisse" <webforumsuser (AT) macromedia (DOT) com> wrote in message
newsksgl9$ftd$1 (AT) forums (DOT) macromedia.com...
Hi,

I can't connect to my html srever since I have updated my Dreamweaver 3
to
DM8. This mean I have to manually sftp my files.

I posted 2 messages about my problem in this forum and submit a form at
the
Macromedia support page. Results: NEVER received any response from
Macromedia.
What am I expected to do? Uninstall DM8 and ask for my money back???

I think this is the first time I asked support to a s/w company and got
not a
single reply.

regards

Hi pcalisse

We apologize for not getting back to you sooner. Apparently you contacted
North American tech support and we discovered there was a mix up in
transferring your e-mail to the European support queue. Someone from tech
support will contact you ASAP. For future reference, to contact European
support, please use the information on this web page:

http://www.macromedia.com/international/support/

Thanks,

David Alcala
Macromedia Technical Support